Phone number to dial 800-774-6237. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. EZAir eventually rebooked me(first I had 4 hours waiting on hold with Delta )onflight to Bermuda to catch the ship, was given option get to Bermuda 2 days early and pay for hotel myself since I did not have travel insurance or fly laterto catch ship day it is to arrive Bermuda to save on hotel. We will now be paying for a flight we will not be. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Air Canada has changed one of the flight times 3 times. #3. You can't use travel points to purchase your flights. Because one way of the flight was changed, they ended up canceling both of them before my TA got new flights rebooked. It's called In Route Assistance.. What a concept, customer service actually doing their job! Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. I've read all the horror stories, but out flight is only 1-1/2 hours. . Sometimes we'll book two days before if there's a chance of experiencing jet lag. Something happened to me . From 320 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. I imagine they have access to that kind of info. Mark Inappropriate. Call 1800-PRINCESS and ask the rep. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. And I really wanted to get to Guernsey.). I just discovered this isnt Princess fault. Fees apply within 45 days. First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! Call delta. So I called Princess and got no help just a response to wait for an email. Is there a different number to call once your out of the US? The Princess agent did some checking and said that they hadn't gotten the change and would send a notice when the fixed it. Announcing Our 2023 Cruisers' Choice Award Winners! Common Questions and Topics. Does anyone have the phone number for EZ air, should you need to contact them while your traveling in case you need their help. 0. They are both correct. They are both correct. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. Getting flight quotes or booking flights is easy, but if you need help contact us or your Travel Advisor. This past Monday I finally got the notice, almost two months after the change was made by United. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. 1k. Air charges are non-refundable (e.g. more often than not you can get a correct answer to your question from any kindergartner rather than a Princess employee who answers the phone! Location of This Business. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. Until - suddenly - the original flight route was back. Cancelflexible airfareup to 45 days prior to departure with nofees. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. There *used* to be a direct line you could callbut I think that was maybe 5 years ago. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. In our case, Princess hasnt updated there flight schedule with the airline schedule. Not that unusual especially now. This definitely sounds like it could all be attributable to Delta scheduling. 24844 Avenue Rockefeller, Valencia, CA 91355-3467. To learn more, see your travel agent or call 0344 338 8663. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. I had to check to make sure I hadnt posted this in my sleep! Was not going to get to FLL to embark. In our case, Princess hasnt updated there flight schedule with the airline schedule. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Call-back available YES. It seems as though Princess has no say or control over EZAir. That's a mess. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. Does anyone have a direct number for ezair? Click here to reload the page in order to enable certain features. I did not find out till I arrived for the red eye flight about 10:30pm,Calling the enroute delay desk number was routed to Australia. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Go to flights then "Add / Modify Booking'". You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. I'm not sure whats up with Princess these days. no cash back). I clicked the modify option to see if it was ticketed. After 3 hours on the phone with AA finally got a flight a day early that was workable. December 20, 2010. The confirmation number that we were given doesn't work any more. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. We pass the exclusive savings we enjoy because of the high volume of flights we sell on to you. visas and other legal documentation that may be required, application of the Passenger Services Act to the new itinerary, comparability of cost, flight connections, and travel time required (note, any refund due on the unused air ticket must be used to offset the cost of the new air ticket), where in the original itinerary this port is located. Click here to reload the page in order to enable certain features. Plus, you'll find a host of other exciting benefits: From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Should I be buying my own air at this point? Air charges are fully refundable until 45 days prior to departure. She's been embattled as they all have over the past couple of years and still heavily discounts so I try not to add more to her plate unless absolutely necessary. Within Australia, use 13 24 88. Princess MedallionClass FAQ. Payment is due immediately upon time of air booking. This special number is operational only in the United States and Canada. tillys mom, May 5, 2019 in Princess Cruises. If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest. So it appears to be resolved but not without considerable effort, time and refusal to be put off by the first four people we spoke to. Of course that's the regular Princess number and they won't let you speak with EZ Air. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. I just ticketed yesterday, got my seats, and ready to go. Air payment is due on the date of the final cruise payment not at the time of air booking. This is a dedicated phone number, not the Princess contract number. It seriously shouldn't be this difficult. Not that unusual especially now. Best time to dial 2pm. Very important to have ifneeded using EZ Air. Its called In Route Assistance. Posted October 6, 2018. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. . It was their schedule change that caused your issue. CruiseHealth FAQ. You should always check with the airline directly for any changes. The numbers are also listed on your boarding pass. Your flights will be updated soon." She said one minute then said it would fix itself eventually. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: Once you experience a cruise vacation with Princess, youll realize that there is no better way to explore legendary destinations around the world. Air charges are non-refundable (e.g. Announcing Our 2023 Cruisers' Choice Award Winners! Took a very long call to Delta, but finally got rebooked on the route I had previously booked in November. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Does anyone know the number for EZ Air that you call if you have any problems? I would rather be the one in control of my flights. I got on a chat with Princess and they said "There has been a schedule change but it's not reflected in our system. Two weeks ago I had a flight on AA changed 48hrs before the flight. Allowed. Average wait. Click here to reload the page in order to enable certain features. We are dealing with the same thing with a Delta flight on May 29. Get personalizedsuggestions based on when and where you sail. The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Click here to reload the page in order to enable certain features. To learn more, see your travel agent or call 0344 338 8663. Thanks for posting those numbers. Princess EZair - Flights for Your Cruise - Princess Cruises The Easy Way to Book Flights for Your Cruise Enjoy customized suggestions based on when and where you sail, low prices with flexible fares and the reassurance that we'll get you to the ship. Guests who book air travel through Princess Cruises will be automatically enrolled in the Princess Late Arrival Protection program. Today, I contacted Princess Ez-air (option #4) and James . I check other private website for air flights and they are the same as Princess schedule. Air charges are fully refundable until 45 days prior to departure. Powered by Invision Community. But when I clicked the view eticket button it had an eticket error. Last minute emergency is what? We booked EZair as we got in on the free gratuities and free air deal. Three phone calls and nearly 4 hours invested and our entire party is rebooked on Air Canada with appropriate flight times. Outside of the United States and Canada you may reach us at 661-284-4410. RDC1 4.4k December 20, 2010 #3 Posted April 28, 2017 Murray said: Does anyone have an email address for. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Book flights, excursions, spa appointments, and more! Air charges are non-refundable (e.g. This special number is operational only in the United States and Canada. They are both correct. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. I just talked to Princess & verified those numbers. I would love some advice and for someone to tell me this will all be ok!! Trip insurance, and through EZAir Princess guarantees to get us there. Im glad that this ended up working out for you! Thank you very much. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. Air Transportation: Same Day Late Arrival Protection. Cancellation Policy. Announcing Our 2023 Cruisers' Choice Award Winners! Our flights for our May cruise changed on the United website in February. Thanks for the info @Lobstermobster I had booked our flight for our upcoming Alaskan cruise for the same day and my gut told me to change it to the day before..sure glad I did after reading your post . Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. We used Princess for air reservations on our recent Baltic cruise and vowed to never make that mistake again (mostly bc we couldn't check in early / use upgrades on intl flight and had barely enough time for a connection) but the price was probably better than what we might have otherwise found. Nice 1 stop get home before midnight flights. The flight was changed a week ago thur.princess said they couldn't help until it showed on their site. Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. To learn more, contact us or see your Travel Advisor. Travel Tips 13.5K subscribers We are onboard the Regal. If youre ticketed and paid, this is all on the operating airline. Air charges are fully refundable until 54 days prior to departure. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. I tell you how it works and why it is a great servic. Announcing Our 2023 Cruisers' Choice Award Winners! Does anyone know the number for EZ Air that you call if you have any problems? Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. no cash back). By You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. They were probably busy making corrections for people leaving in the next two days, hence your long wait time. Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? Call center hours 24 hours, 7 days. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Announcing Our 2023 Cruisers' Choice Award Winners! . They will put you on hold while they call the EZ Air folks. Our nice, easy 1:00 pm same day flight eventually morphed into a 3-stop nightmare. I flew early to wait for the ship. And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. I start by looking at the Delta website and decide what flight I want and then I call them and tell them that I can no longer make my cruise/connection/plans and tell them which flight I want to book. Question - should I care that Princess hasnt notify me? Anyone else been through this - what should I expect that Princess will do? I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. Very important to have ifneeded using EZ Air. In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. After 3 hours on the phone with AA finally got a flight a day early that was workable. After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. Then after pushing her further she said to call the main Princess number. A week later it's til hasn't changed so I called united. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step on board. Princess has no control over seat assignments, and any changes are at the discretion of the airline. Gulf Breeze FL. Im not one to wait around so I used the confirmation number to look up our flights on Delta. Restricted fares become non refundable after 24 hours of booking no matter how far out you are booking. You can do it online. Restricted fares are non-refundable and must be paid in full at the time of booking. Kudos to your wife for not giving up and making them actually do their job. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. So after reading your post, I decided to go for it and got on chat with Delta. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. Do I have to change both? Princess has no control over seat assignments, and any changes are at the discretion of the airline. 1-800-774-6237 Of course that's the regular Princess number and they won't let you speak with EZ Air. And we love Air Canada. Its so expensive now. One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. EZAir is impossible to contact directly and 3 calls to Princess did not help. They were of absolutely no help. I recently used EZair for a Alaska cruise and land tour. Fees apply within 54 days. The ticketing request button was gone so I thought it had been ticketed. By Lobstermobster, April 22, 2022 in Princess Cruises. October 10, 2009. 1-800-774-6237. "Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. On occasion they have made drastic changes such as this against one of my reservationsbut I guess I've been lucky and I've always been able to make adjustments through their medallion support line. By That's right -- if you want to fly with someone booked in another cabin that is already linked on your cruise reservation (like, y'know, your kids) you must first book your own flight and make note of the flight booking number. If your flight is cancelled or you. Delta is a mess. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. So I booked a plane ticket through EZAir and the airline change the flight time (which I know through the airline app) however, Princess has not updated there flight time on there website. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. By I demanded a supervisor and am still holding. Click here to reload the page in order to enable certain features. Of course that's the regular Princess number and they won't let you speak with EZ Air. We decided to use EZair because of the discount Princess was offering on flights. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. #1. By And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). 19952023, The Independent Traveler, Inc. Not EZAir but 6 months ago we booked 1pm flights out of Vancouver to fly home in May. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. trbarton, January 21, 2019 in Princess Cruises. Princess representatives are available to answer this emergency en route line from. Payment is due immediately upon time of air booking. Licensing Information: Our representatives will record your new flight information into your booking record.". Maybe someone out there has a direct number. It took EzAir a couple of days to say there was a itinerary change. You will pay for Flexible EZAir flights at final payment date, but if you book flexible fare still have option to cancel up to 45 day rule of flight or cruise whichever is sooner. Changes are not permitted and will result in 100% cancellation fee. Also,does anyone know if you can book the ezair flight in Canadian dollars if cruise was booked in US dollars?thanks! I fly almost 100% Delta. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). Dress Code and What to Pack for a Cruise. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast They were of absolutely no help. It's called In Route Assistance. This is just what I needed. Restricted. Navigate phone maze to a human Press 2 then 3. Their price is lower than the airlines,that's why I am asking. Contact Us - Princess Cruises Contact Us Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? Plus, book flights now with no amount due until cruise final payment. If you have a lot of Air Miles, Aeroplan, Expedia Rewards or other travel points, you may want to use them to book your flights. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. It could be the airline not informing Princess. I wish I had something helpful, but all I have is a lot of sympathy and hope that they'll take care of you can sort it all out. What a huge hassle. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. The OceanReady Process. Until they straighten out their internal messes I'm not going to book anything more through them. An airline credit memo will be recorded minus applicable fees. trbarton, January 21, 2019 in Princess Cruises. It also offers Late Arrival Protection something not offered by other major air booking websites. It has been like this for the last month now. Good job Delta! Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. I have Air Canada booked through EzAir for August. I need answers - we leave in 9 days!!! You will also lose any seat selections you originally made in both directions, even if the flight to Southampton is the same. Exact same situation. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Restricted fares are non-refundable and must be paid in full at the time of booking. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. By Two weeks ago I had a flight on AA changed 48hrs before the flight. That being saidI wish there was a better way to get hold of the EZAir people. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. Luckily I check with the airline app for the latest flight time. Announcing Our 2023 Cruisers' Choice Award Winners! What's interesting is that during this time you're not able to modify the flights yourself even when you are outside the 45 day window. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Two of them were minor but the last had me leaving FLL about the same time the shipped docked. The fault is with the airline not informing others of there updated schedule. So far they have been changed (by Delta) to departing at 6am (on day of disembarkation, had to call and get that fixed), then to 7pm, and now recently 5pm. 1. Luckily I check with the airline app for the latest flight time.

Single Family Homes That Accept Section 8 In Milwaukee, Where Is The Mint Mark On A Barber Dime, Articles P